Subject: New Reply Received - Delivery
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 07 May 2020 13:58:29 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">Attached the snapshots. The complete plastic cover on the bottle is soaked with detergent liquid. At least 25 percent of the bottle is empty due to leakage.</div>
<div dir="auto"><br></div>
<div dir="auto">Please refund my money.</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks,</div>
<div dir="auto">Siva</div>
<div dir="auto">0553683453</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, May 7, 2020, 5:41 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Siva,</div>
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<div dir="ltr">Thank you for contacting us again.</div>
<div style="box-sizing:border-box;word-break:break-word"><div>
<div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9777146430<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br style="box-sizing:border-box"></div>
<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
<div><br style="box-sizing:border-box"></div>
<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043108308685'>IMG_20200507_175543.jpg</a><br />2. <a href='http://helpae.babyshopstores.com/helpdesk/attachments/2043108308686'>IMG_20200507_175547.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/707172