Subject: New Reply Received - Damage item
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Thu, 07 May 2020 07:25:17 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Damage item  Ticket comment <div dir="ltr">this is a HORRIBLE service.No one picks call people to pick the call and don't respond very unprofessional customer support. <div>for the above mail, I haven't received my money back either anyone bothered to come and take the item.</div>
<div>If nobody responds to this within the next 24 hours I am really going to write a big mail regarding your services .</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 13 Mar 2020 at 12:34, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div>
<div>Hi Aditi,</div>
<div><br></div>
<div>
<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order no #9772539316<br><br>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are sceptical about your future purchases.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
<div><br></div>
<div>We would like to inform you that you may exchange Lifestyle items in any Lifestyle store within 14 days from the delivery date providing that the item is available in the store.</div>
<div><br></div>
<div>If the item is not available in store, a return and refund can be done.</div>
<div><br></div>
<div>You can return online purchases through the below three channels:</div>
<div><br></div>
<div>You can contact our customer support team on (800-746778953)‎ to book a return and to be notified of the refund amount based on our return policy.</div>
<div><br></div>
<div>You can now drop off your returns at any Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.</div>
<div><br></div>
<div>You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
<div>
<br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/523928