Subject: New Reply Received - order number 9779350199
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Wed, 06 May 2020 10:41:28 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  order number 9779350199  Ticket comment <div><div dir="auto">Dear Team,</div></div>
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<div dir="auto">hope this email finds you well.</div>
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<div dir="auto">I have received the missing product yesterday and it was very disappointing to receive it after waiting this long, damaged.</div>
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<div dir="auto">i would kindly request an exchanged of the damaged product ( pictures attached ) in which one whole mirror to the side is broken and scattered in the packaging box. </div>
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<div dir="auto">Let me know how will the exchange be processed.</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNzk0NTYwMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2BAo-2b2Zrc3eIAITmBHpEdkC9L0HfwbHaw3kdAitG8" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNzk0NTYwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vZ3Xj7AlRjDEt2N9KuJQkTj5jukNNz89YZNB1C785LM" style="max-width: 100%"></div>
<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNzk0NTYwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OicScNawvXruizbsvIB8QsU-VRM7ZtgyoXPTkEmodpQ" style="max-width: 100%"></div>
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<div dir="auto">Regards</div>
<div dir="auto">Buthaina </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, May 3, 2020 at 2:41 PM Lifestyle &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Buthaina,</div>
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<div dir="ltr">Thank you for your ​prompt reply.</div>
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<br>We sincerely apologise for the inconvenience caused to you.</div>
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<br>We would like to inform you our team updated that they will contact you soon to arrange the delivery of your remaining item.<br><br>We request you to please allow us some time to deliver your item.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/860578