Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 02 May 2020 09:38:47 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">
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<div style="direction: ltr">Hello, please find the items attached.</div>
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<div style="direction: ltr">Also you cannot day you will close the case because I haven’t responded in 24 or 48 hours whereas it took you 3 months to get back to me.<img id="id-7C90622C-B736-488F-B101-AD9139397E45" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNzExMTE0OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pVcCIwmSssu-Lzsg5f8KCj1AE9xhr81AGJbkYxuOmUM" alt="Image.jpeg" style="max-width: 100%"><img id="id-C47D6632-FC03-4BF8-8E4C-CE3B28500B20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNzExMTE1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EvrBhAyKM1qB1ikkbLaeTUE6g_Dog922vnhxqu1_9Nc" alt="Image.jpeg" style="max-width: 100%"><img id="id-7E47B9FB-2D6A-44E5-B5AC-773A141345EC" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNzExMTE1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.r0oCx5NnyPDZTOTNmvAhHqEbSaqny9UNCSWmxcD38SM" alt="Image.jpeg" style="max-width: 100%">
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 30, 2020 11:29:02 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Share your feedback with us
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 560380</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 560380<br>
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لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>
إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div>Hi Nawal,</div>
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<div>Thank you for your patience.</div>
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<div dir="ltr">We would like to infirm you that you have requested to return for 6 pairs and you have returned only 4 pairs of items.</div>
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<div>Kindly update which items you have returned along with he image or item id so that we can help you.</div>
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<div>We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/560380