Subject: New Reply Received - Refund for click and collect order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 01 May 2020 17:07:17 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Refund for click and collect order  Ticket comment <div dir="auto">#9772476537<br><div dir="auto">With reference to this order no ,I would like to cancel my order and would like to receive refund for the same .I have went to the store to cancel they said they already cancelled the order.Kindly do the needful and get me my refund.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 1 May 2020, 17:55 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Parna,</div>
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<div>Thank you for contacting us.</div>
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<div dir="ltr">We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">With reference to order no #9772476537<br><div><br style="box-sizing:border-box"></div>
<div>We would like to inform you that your order has now arrived at the store for collection, and is ready for pick-up.<br style="box-sizing:border-box"><br style="box-sizing:border-box">We request you to visit the store between 12pm to 10pm and collect your order. You need to bring the following with you to collect your order:</div>
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<div>- Your confirmation email, the text message you receive<br style="box-sizing:border-box">- Your Emirates ID or passport</div>
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<div>With reference to order no #9774286121</div>
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<div>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process.<br><br>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items.<br><br>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/760621