Subject: New Reply Received - Re: Your Click & Collect order is confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 30 Apr 2020 16:51:56 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your Click & Collect order is confirmed!  Ticket comment <div dir="auto">I need a number to speak to someone. <div dir="auto">I dont think you have my items.</div>
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<div dir="auto">Please return my money back</div>
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<div>On Tue, 28 Apr 2020, 21:23 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 542496</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 542496<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Shivani Rani : </div>
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<div dir="ltr">Hi Maria,</div>
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<br>Thank you for getting in touch with us.<br><br>With reference to order number #9772696898<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We would like to inform you that as the stores are closed right now so either you can collect the order at the later date or you can cancel this order and we will process the refund for the same.<br><br>We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/542496