Subject: New Reply Received - Request claim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Apr 2020 16:30:37 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Request claim   Ticket comment <div id="response_container_BBPPID" style="outline:none" dir="auto"> <div id="BB10_response_div_BBPPID" dir="auto" style="width:100%"> <div id="response_container_BBPPID" style="outline:none" dir="auto">Dear center point,</div>
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<div id="response_container_BBPPID" style="outline:none" dir="auto">Respected, due to order number #6478731339 I have collected it already but there is one item is not in good condition, it's damage and I want to return it... it is easy for shipping and packed well. Thanks </div>
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<div id="response_container_BBPPID" style="outline:none" dir="auto">*please see attached *</div>
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<div id="response_container_BBPPID" style="outline:none" dir="auto">Best regards, </div>
<div id="response_container_BBPPID" style="outline:none" dir="auto">Faisal </div>
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<div>From: [email-masked]</div>
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<b>Sent:</b> 28 April 2020 4:51 pm</div>
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<b>To:</b> [email-masked]</div>
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<b>Reply to:</b> [email-masked]</div>
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<b>Subject:</b> Re: [#787808] - Request claim</div> <br> <div dir="auto" style="background-image: initial; line-height: initial; outline: none">
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<div dir="ltr">Hi Faisal,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr"> <br>With reference to order no #6478731339<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<span style="font-size:0px;font-family:'fdtktid';min-height:0px;min-height:0px;opacity:0;max-height:0px;line-height:0px;color:#ffffff">787808:1125156</span>

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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043106229035'>IMG_20200424_1650220.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/787808