Subject: New Reply Received - Re: Your products are on the way
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Tue, 28 Apr 2020 08:05:24 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>I didn’t receive this orders </div>
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<div style="direction: ltr">Thanks </div>
<div style="direction: ltr">Asma AlAli</div>
<div style="direction: ltr">0503063131</div>
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<div>From: Shoemart &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 27, 2020 1:44 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#781784] - Re: Your products are on the way
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<div dir="ltr">Hi Asma,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #9778402234
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/781784