Subject: New Reply Received - order 6473702290
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 28 Apr 2020 04:50:32 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  order 6473702290  Ticket comment <div dir="ltr">
<div>Dear Team,</div>
<div>The shipping company delayed collecting the return package several times due to the current situation. Appreciate to share me the working time of your branch in Dammam in order to drop the return packge to the store.</div>
<div><br></div>
<div>Thanks,</div>
<div>Hussain <br>
</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Mar 31, 2020 at 9:36 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div>
<div>Hi Hussain,</div>
<div><br></div>
<div>Thank you for getting in touch with us.<br><br>With reference to order no #6473702290<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We would like to inform you that we do not offer exchange of the item. However, you can return your purchases through the below channel and place a new order again with the desired size.<br><br>You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
</div>
<div>
<br><br><br>
</div>
</div>
<div><div><br></div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/604159