Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Apr 2020 13:16:54 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Dear </div>
<div dir="auto">Nobody tried to contact me.I ordered it one month ago and I have been waiting for the shipment. Your delivery service is very bad and very hard to track, we tried that. If it is possible I want my original order shipped. If not then I want my
 money refunded. </div>
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<div dir="auto" style="font-size:85%; color:#575757">Sent from my Samsung Galaxy smartphone.</div>
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<div style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><font color="#4f81bd">National Petrochemical
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Industrial Company </font></div>
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<font color="#4f81bd">Mirza Baig <br style="FONT-SIZE: 12pt">
Secretary-I </font>
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<font color="#4f81bd">   <img style="FONT-SIZE: 12pt; HEIGHT: 67px; WIDTH: 83px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNTE0OTYxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UPxiKf9dGoK52eJ47tJT1p9ps4BU_bHzXF-lsVjEGlE" width="83" height="67"></font>
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<td style="FONT-SIZE: 10pt; HEIGHT: 25px; FONT-FAMILY: Arial"><font color="#4f81bd">P.O. Box 31469 ,Yanbu 41912<br style="FONT-SIZE: 12pt">
Saudi Arabia</font></td>
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<td style="FONT-SIZE: 10pt; HEIGHT: 25px; FONT-FAMILY: Arial"><font color="#4f81bd">Mobile: +966 507342661
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Phone: +966 14 3246043 </font></td>
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<font style="FONT-SIZE: 10pt" color="#4f81bd">@: [email-masked]<br style="FONT-SIZE: 10pt">
URL: </font><a style="FONT-SIZE: 10pt" href="http://www.natpet.com" rel="noreferrer"><font style="FONT-SIZE: 10pt" color="#4f81bd">www.natpet.com</font></a>
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<img style="HEIGHT: 145px; WIDTH: 746px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNTE0OTYxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pfSu_haD7tR9DPGt7PwkaXJ6xWU-zfTgl-j4xMNFrKM" width="746" height="145">
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt; 
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<div>Date: 23/04/2020 2:58 pm (GMT+03:00) </div>
<div>To: Mirza Ashfaq Baig &lt;[email-masked]&gt; </div>
<div>Subject: Re: [#686846] - Delivery </div>
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<span style="color:#9C6500; font-weight:bold">CAUTION:</span> This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.</div>
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<div>Hi Mirza,</div>
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<div>Thank you for getting in touch with us.
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<div>With reference to order no #6475720943</div>
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>We would like to inform you that our courier partner tried to contact you but didn't receive any response from your end.
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<div>The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website. </div>
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<div>We have forwarded your refund issue to our concern team. Once we will get any update we will get back to you.</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/686846