Subject: New Reply Received - Feedback or suggestions
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Apr 2020 10:54:32 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>
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<div style="direction: ltr">Dears, </div>
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<div style="direction: ltr">Further to the below, please find attached SMSA messages , and no one answers at all</div>
<div style="direction: ltr">I requested home delivery and not pick up so please solve both of my issues with SMSA</div>
<div style="direction: ltr">First one to deliver this order to home and second one to process the first order which was shipped about a month ago without any action from SMSA</div>
<div style="direction: ltr">Please this is so annoying now and taking too long and really needs your follow up with the courier</div>
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<div style="direction: ltr">Regards,</div>
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<div>From: Sally &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 22, 2020 8:59:52 PM<br>
<b>To:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#701856] - Feedback or suggestions
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<div style="direction:ltr">Dears, </div>
<div style="direction:ltr">Yes i can see that both in transit, but one of them is idle since april 10, it was received to SMSA on april 10 and no progress at all till now! I believe it needs someone to check why its being left unprocessed as they do not answer
 the phones.</div>
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<div style="direction:ltr">Thanks, </div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 22, 2020 6:56:14 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#701856] - Feedback or suggestions</font>
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<div dir="ltr">Hi Sally​,</div>
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<div dir="ltr">Thank you for contacting us again.</div>
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We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We can see that you have placed your order on 7 April, 2020 and your both the shipments are in transit.<br>
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Our courier partner will contact you on #540469793 to arrange a time for delivery.<br>
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Feel free to reach out to us if you need any further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/701856