Subject: New Reply Received - Delivery
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 23 Apr 2020 04:27:12 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496'>Hi</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496'>Collection arranged , notified concerned ops to ensure the collection today without any failure .
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Arial Narrow",sans-serif;color:gray'>Regards,</span><span style="font-size:10.0pt;color:gray"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:navy;mso-fareast-language:EN-IN'>Shahazad</span></b><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:blue;mso-fareast-language:EN-IN'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:9.0pt;color:gray">Bank Dept|</span><span style="color:#0000CC"><img width="24" height="9" style="width:.25in;height:.0937in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwNTAxNjM5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kW7lmhH3kXGuMJ9eMIKd1ZnUbGfFDADvO47X5UGFvtw" alt="cid:[email-masked]"></span><span style="font-size:9.0pt;color:gray"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'>aramex International LLC</span></b><b><span style='font-size:10.5pt;font-family:"Century Gothic",sans-serif;color:red'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:#70AD47"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span style="color:#00B050">For a <b><u>Greener Planet</u></b>, please don’t print this email unless necessary<u></u></span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt;color:#2F5496"></span></b></div>
<div><b> </b></div>
<div></div>
</div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2F5496'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Jessie Caparas &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, April 22, 2020 5:28 PM<br>
<b>To:</b> Splash &lt;[email-masked]&gt;; ALL DXB DOM - Banks e-Commerce &lt;[email-masked]&gt;; Shirin Suseelan &lt;[email-masked]&gt;; Shahazad Kallittavalappil &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#664689] - Delivery<br>
<b>Importance:</b> High</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:solid #9C6500 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><a id="OWAAMB5752D45DB5142F7B9528C733681A2C2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shahazad Kallittavalappil</span></a></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Need your help on the below.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">No progress has been made for the collection since April 16.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Please advise. This has been raised to social media.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, April 21, 2020 8:02 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#664689] - Delivery</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
<br>
Problem Statement: Late collection<br>
Order Date : Mar 6, 2020<br>
Order ID: 9772101609<br>
Tracking ID: 45497045996<br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request on Mar 27, 2020. But the item still not collected.<br>
<br>
Customer contact number is 0561652013 and he is requesting to call him before 15 min so that we can help you with the location.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,<br>
Shivani</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Sat, 18 Apr at 5:44 PM
<span class="separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
<br>
Problem Statement: Late collection<br>
Order Date : Mar 6, 2020<br>
Order ID: 9772101609<br>
Tracking ID: 45497045996<br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request on Mar 27, 2020. But the item still not collected.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Customer contact number is 0561652013 and he is requesting to call him before 15 min so that we can help you with  the location.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,<br>
Shivani<br>
<br>
<br>
</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Fri, 17 Apr at 4:32 PM
<span class="separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
<br>
Problem Statement: Late collection<br>
Order Date : Mar 6, 2020<br>
Order ID: 9772101609<br>
Tracking ID: 45497045996<br>
Assistance Required: Need urgent collection<br>
<br>
Issue Description: Customer raised a return request on Mar 27, 2020. But the item still not collected.<br>
<br>
Please collect the item on priority.<br>
<br>
Regards,<br>
Shivani<br>
<br>
</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Thu, 16 Apr at 8:17 PM
<span class="separator">, Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement: Late collection</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order Date : Mar 6, 2020</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Order ID: 9772101609</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Tracking ID:  45497045996</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Assistance Required: Need urgent collection</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description: Customer raised a return request on Mar 27, 2020. But the item still not collected.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Please collect the item on priority.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Shivani</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span></div>
<div> </div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>664689:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal">This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error.
 If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden.
 If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message,
 or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.
<a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a> </div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/664689