Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Apr 2020 10:09:45 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi ,</div>
<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Greetings ,</div>
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Please be n<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0)">oted that the  </span><span style="color: rgb(0, 0, 0); font-family: calibri, helvetica, sans-serif; font-size: 12pt; background-color: rgba(0, 0, 0, 0)">Order
 #6478936706  under </span>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="background-color: rgba(0, 0, 0, 0); color: rgb(0, 0, 0); font-family: calibri, helvetica, sans-serif; font-size: 12pt">Courier Tracking # </span><span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; box-sizing: border-box; outline: 0px; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0); font-weight: normal"><a href="https://www.aramex.com/express/track.aspx/45765284121" target="_blank" style='font-family: ProximaNova, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 15px; box-sizing: border-box; outline: 0px; color: rgb(48, 58, 178) !important' rel="noreferrer">45765284121</a> "
 have two items"  only one item received the 2nd item not yet as shown in below link :</span>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; box-sizing: border-box; outline: 0px; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0); font-weight: normal"><br>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; box-sizing: border-box; outline: 0px; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0); font-weight: normal"><a href="https://www.aramex.com/sa/ar/track/shipment-details?q=c2hpcG1lbnRJZD02OTIzMzk4NjMmcHJvZHVjdEdyb3VwPURPTSY%3d-2sacqd%2fRliY%3d" id="LPlnk608204" rel="noreferrer">https://www.aramex.com/sa/ar/track/shipment-details?q=c2hpcG1lbnRJZD02OTIzMzk4NjMmcHJvZHVjdEdyb3VwPURPTSY%3d-2sacqd%2fRliY%3d</a> <br>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; box-sizing: border-box; outline: 0px; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0); font-weight: normal"><br>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; box-sizing: border-box; outline: 0px; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0); font-weight: normal">Also as showen ,</span>
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<div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
<span style="font-family: calibri, helvetica, sans-serif; font-size: 12pt; box-sizing: border-box; outline: 0px; color: rgb(0, 0, 0); background-color: rgba(0, 0, 0, 0); font-weight: normal"> 
<table style='box-sizing: border-box; border-collapse: separate; border-spacing: 0px; display: table; width: 865.185px; color: rgb(128, 130, 132); font-family: "Droid Arabic Kufi", Arial, Helvetica, sans-serif; text-align: center; background-color: rgb(255, 255, 255)'>
<tbody style="box-sizing: border-box; display: table-row-group">
<tr style="box-sizing: border-box; display: table-row; margin: 0px; border-radius: 0px; background-color: rgb(240, 240, 240)">
<td style="box-sizing: border-box; border-top: none; border-right: 1px solid rgb(240, 240, 240); border-bottom: 1px solid rgb(240, 240, 240); border-left: none; color: rgb(0, 0, 0); display: table-cell; vertical-align: middle; font-family: SceneAlt, Arial, Helvetica, sans-serif; padding: 10px 15px 10px 10px; width: auto; box-shadow: none; border-radius: 0px">
<div style="box-sizing: border-box; display: block">20 أبريل 2020<span style="box-sizing: border-box; color: rgb(128, 130, 132); display: block; font-size: 14px">03:31 م</span>
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<td style="box-sizing: border-box; border-top: none; border-right: none; border-bottom: 1px solid rgb(240, 240, 240); border-left: none; color: rgb(0, 0, 0); display: table-cell; vertical-align: middle; font-family: SceneAlt, Arial, Helvetica, sans-serif; padding: 10px 15px 10px 10px; text-align: right; width: auto">
<div style="box-sizing: border-box; display: block">Khobar Main Office, Saudi Arabia<span style="box-sizing: border-box; color: rgb(128, 130, 132); display: block; font-size: 14px"></span>
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<td style="box-sizing: border-box; border-top: none; border-right: none; border-bottom: 1px solid rgb(240, 240, 240); border-left: 1px solid rgb(240, 240, 240); color: rgb(0, 0, 0); display: table-cell; vertical-align: middle; font-family: SceneAlt, Arial, Helvetica, sans-serif; padding: 10px 15px 10px 10px; text-align: right; width: auto">
<div style="box-sizing: border-box; display: block">تم توصيل الشحنة بنجاح Mohammed Khamis (1 Pic Delivered</div>
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<div style="font-family:Calibri,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
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<span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt">as its written 1 piece
</span><font color="#000000" style="">delivered</font><span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt"> not the two items ! , please check with aramex or so .. </span>
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<span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt">and when it should be
</span><font color="#000000">delivered</font><span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt"> to me .. ?</span>
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<div style=""><span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt"><br>
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<div style=""><span style="color: rgb(0, 0, 0); font-family: Calibri, Helvetica, sans-serif; font-size: 12pt">Thanks in advance, </span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 22, 2020 11:30 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#764094] - Delivery
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<div dir="ltr">Hi Mohamed,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br>
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With reference to order number #6478936706<br>
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<div>We apologize for the inconvenience caused.
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<div>We would like to inform you that after checking your order, we found out that your order has been delivered completely.</div>
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<div dir="ltr">We would request you to please check it once and if you still believe that the item is missing please let us know so that we can help you.</div>
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<div>We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
<br style="box-sizing:border-box">
Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/764094