Subject: New Reply Received - Broken toy delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Apr 2020 11:24:54 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Broken toy delivered  Ticket comment <div dir="auto">Thank you for your response. <div dir="auto">I have put return request on the website.<br><div dir="auto">For the courier ..I would want them to call me on this number 0504965122 as my listed number is out of order.</div>
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<div>On Tue, 21 Apr 2020, 3:11 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Dania,</div>
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<div>Thank you for getting in touch with us.</div>
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<div> <br style="box-sizing:border-box">With reference to order no #9777199277<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div dir="ltr">We would like to inform you that we do not offer exchange of the item. However, you can return your purchases through the below channel and place a new order again​.<br><br>You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br style="box-sizing:border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/728518