Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Apr 2020 10:44:12 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div><div dir="auto">Hello when my money will back</div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Apr 21, 2020 at 1:20 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Aqeela,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order no #7677169829</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the item was not shipped. We will process the refund for the same as soon as possible.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</div></blockquote>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">Regards ,<div><b>Aqeela Shehabi</b></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/739005