Subject: New Reply Received - Feedback or suggestions
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 20 Apr 2020 10:58:51 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Feedback or suggestions  Ticket comment <div>
<div>
<div style="direction: ltr">Dears, </div>
<div>
<br>
</div>
<div style="direction: ltr">Further to the below, kindly note that the issue with shipment no. 290085820917 is solved and will be delivered shortly as its being updated by SMSA, but surprisingly the first shipment no. 290084436911 which was shipped 1 week
 before the other one is still pending without any updates since April 10,</div>
<div style="direction: ltr">I’m trying to contact SMSA but they are not responding.</div>
<div>
<br>
</div>
<div style="direction: ltr">Please help</div>
<div>
<br>
</div>
<div style="direction: ltr">Regards,</div>
</div>
<div>
<br>
</div>
<div class="ms-outlook-ios-signature">Get <a href="https://aka.ms/o0ukef" rel="noreferrer">Outlook for iOS</a>
</div>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 16, 2020 12:50:33 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#701856] - Feedback or suggestions
</div>
<div> </div>

<div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Sally,</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
<div dir="ltr">
<div dir="ltr">Thank you for getting in touch with us.<br>
<br>
With reference to order no #6478924053<br>
<br>
We would like to inform you that due to current situation the orders will be delivered within 10 - 14 working days and your order has already been shipped from our warehouse.<br>
<br>
You can now track it online at <a href="http://www.aramex.com" rel="noreferrer" dir="ltr">
</a><a href="http://www.smsaexpress.com" dir="ltr" rel="noreferrer">www.smsaexpress.com</a> using tracking number #290084436911 and #290085820917.</div>
<div dir="ltr">
<br>
Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.<br>
<br>
Feel free to reach out to us if you need any further assistance.<br>
<br>
Your friends,<br>
The Support Team<br>
<br>
<br>
<br>
<br>
<br>
<br>
 </div>
</div>
</div>
</div>

</div>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/701856