Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Apr 2020 14:38:58 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div style="direction: ltr">Hi </div>
 This is very bad respond from support 
<div>We paid things over 50 kd and your team bring things  much cheaper ,  we don’t use account for that we can’t return the items , </div>
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<div>For that you must give as better solution to as . <br>
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<div>On Apr 17, 2020, at 3:04 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Khaled,<br>
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Thank you for your prompt reply.<br>
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With reference to order no #8375477931<br>
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We sincerely apologise for the inconvenience caused to you.<br>
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We would like to inform you that we do not offer exchange of the item. However, you can return your purchases through the below channel and place a new order again.</div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.<br>
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You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
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Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/679733