Subject: New Reply Received - Double payment/ item missing
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Apr 2020 14:50:34 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Double payment/ item missing  Ticket comment <div>
<div dir="auto">Hi </div>
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<div dir="auto">please check complaint number 666457</div>
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<div dir="auto">Thank you</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Apr 16, 2020 at 5:40 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr"><div dir="ltr">Hi Jelsie,</div></div>
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<div dir="ltr">Thank you for your prompt reply.</div>
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<br>With reference to order number #8375323499<br><br>
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<div><div>We apologize for the inconvenience caused.<div> </div>
<div dir="ltr">We would like to inform you that after checking your order, we found out that your order has been delivered completely on 10 April, 2020. Also, you have placed you order as a COD that is the reason courier team charged you the amount.<br>
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<div>We would request you to please check it once and if you still believe that the item is missing please share the name of the item along with the item id so that we can help you.</div>
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<div>We look forward to hearing from you.<br><br style="box-sizing:border-box">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br style="box-sizing:border-box">Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/666546