Subject: New Reply Received - Re: Your products are on the way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Apr 2020 19:18:09 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <table border="0" cellpadding="0" cellspacing="0" width="100%" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; color: rgb(0, 0, 0); font-family: Helvetica, Arial, sans-serif; font-size: 12px" class=""><tbody class="">
<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; font-size: 13px" class=""><tbody class=""><tr class="">
<td width="40%" align="center" style="border: 0px; padding: 15px" class="">
<div style="text-align: left" class="">Hi ,</div>
<div style="text-align: left" class="">With reference to order <span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' class=""> </span><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px' class="">#8373134334</span>
</div>
<div style="text-align: left" class=""><font class=""><span style="font-size: 14px" class="">Please find below the 5 items that I returned:</span></font></div>
<br class=""><br class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; color: rgb(61, 70, 72); font-size: 14px" class=""><tbody class="">
<tr class=""><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600" class="">SPLASH </td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600" class="">Bow Detail Classic Briefs with Scalloped Hem - </td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class=""><span style="background-color: rgb(255, 255, 1)" class="">Quantity: 2</span></td></tr>
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<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600" class=""><br class=""></td>
</tr></tbody></table></td></tr>
<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; font-size: 13px" class=""><tbody class=""><tr class="">
<td width="28%" align="center" style="border: 0px; padding: 0px" class=""></td>
<td width="40%" align="center" style="border: 0px; padding: 15px" class=""></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600" class=""></td>
</tr></tbody></table></td></tr>
<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; font-size: 13px" class=""><tbody class=""><tr class="">
<td width="28%" align="center" style="border: 0px; padding: 0px" class=""><br class=""></td>
<td width="40%" align="center" style="border: 0px; padding: 15px" class=""></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600" class=""></td>
</tr></tbody></table></td></tr>
<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; font-size: 13px" class=""><tbody class=""><tr class="">
<td width="28%" align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px" class=""><tbody class=""><tr class=""><td align="left" style="border: 0px; padding: 0px" class=""><a href="https://www.centrepointstores.com/kw/en/p/161397739?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_KW_en" class="" rel="noreferrer"><img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/8600986-8600986-W-H-SL-V-NK-AI-SPAIS19280119_01-150.jpg" class="product" width="100%" style="padding: 20px 0px 0px; max-width: 135px"></a></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; color: rgb(61, 70, 72); font-size: 14px" class=""><tbody class="">
<tr class=""><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600" class="">SPLASH </td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600" class="">Solid T-shirt with V-neck and Cap Sleeves </td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class="">Color: Black</td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class="">Size: 8</td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class="">Quantity: 1</td></tr>
</tbody></table></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600" class="">KWD 2</td>
</tr></tbody></table></td></tr>
<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; font-size: 13px" class=""><tbody class=""><tr class="">
<td width="28%" align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px" class=""><tbody class=""><tr class=""><td align="left" style="border: 0px; padding: 0px" class=""><br class=""></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px" class=""></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600" class=""></td>
</tr></tbody></table></td></tr>
<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; font-size: 13px" class=""><tbody class=""><tr class="">
<td width="28%" align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px" class=""><tbody class=""><tr class=""><td align="left" style="border: 0px; padding: 0px" class=""><a href="https://www.centrepointstores.com/kw/en/p/162203411?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_KW_en" class="" rel="noreferrer"><img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/3411474-LADIES-SKINN-SP20291219_01-150.jpg" class="product" width="100%" style="padding: 20px 0px 0px; max-width: 135px"></a></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; color: rgb(61, 70, 72); font-size: 14px" class=""><tbody class="">
<tr class=""><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600" class="">SPLASH </td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600" class="">Skinny Fit Solid Mid-Rise Jeans with Pocket Detail and Belt Loops </td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class="">Color: Blue</td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class="">Size: 26</td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class="">Quantity: 1</td></tr>
</tbody></table></td>
<td width="30%" align="right" style="border: 0px; padding: 20px 10px 0px 0px; color: rgb(61, 70, 72); font-weight: 600" class="">KWD 5.5</td>
</tr></tbody></table></td></tr>
<tr class=""><td align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; font-size: 13px" class=""><tbody class=""><tr class="">
<td width="28%" align="center" style="border: 0px; padding: 0px" class=""><table border="0" cellpadding="0" cellspacing="0" align="left" width="100%" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px" class=""><tbody class=""><tr class=""><td align="left" style="border: 0px; padding: 0px" class=""><a href="https://www.centrepointstores.com/kw/en/p/159999004?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_confirmation_KW_en" class="" rel="noreferrer"><img alt="" src="https://770744760e4512666787-e0075ca37ef156ad6af6d25f26069b92.lmsin.net/8600577-WPNT-SPAIS19260619_01-150.jpg" class="product" width="100%" style="padding: 20px 0px 0px; max-width: 135px"></a></td></tr></tbody></table></td>
<td width="40%" align="center" style="border: 0px; padding: 15px" class=""><table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="border-spacing: 0px; padding: 0px; margin: 0px auto; max-width: 620px; color: rgb(61, 70, 72); font-size: 14px" class=""><tbody class="">
<tr class=""><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600" class="">SPLASH </td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 8px 0px 0px; font-weight: 600" class="">Full Length Plain Pants with Pocket Detail and Belt Loops </td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class="">Color: Black</td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class="">Size: 10</td></tr>
<tr class=""><td align="left" style="border: 0px; padding: 4px 0px 0px" class="">Quantity: 1</td></tr>
</tbody></table></td>
</tr></tbody></table></td></tr>
</tbody></table>
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<div>Also, in the previous email, it was stated that the refund is in my credit wallet. I would like the total amount to be refunded back to my credit card for both orders.</div>
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<div>thanks.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Apr 15, 2020, at 5:25 PM, Centrepoint &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div class=""><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px" class="">
<div dir="ltr" class="">Dear Customer,</div>
<div dir="ltr" class="">This email concerns your Customer Service case # 588680</div>
<div dir="ltr" class="">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr" class="">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr" class="">Looking forward to your response.</div>
<div dir="ltr" class=""><br class=""></div>
<div dir="rtl" class="">عميلنا العزيز,<br class=""><br class="">تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 588680<br class=""><br class="">نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br class=""><br class="">نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br class=""><br class="">نتطلع الى ردكم.</div>
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<span class="">-</span>——</div>
<div dir="ltr" class="">Shivani Rani : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px" class="">
<div class=""><div class="">Hi Nouf,</div></div>
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<div class="">Thank you for your patience.</div>
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<div class="">With reference to order no #8373786876</div>
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<div class="">We would like to inform you that we have processed the refund in your my credit wallet.</div>
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<div class="">With reference to order no #8373134334</div>
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<div class="">We would request you to please let us know how many items did you return under this order and also share the item id so that we can check.</div>
<br style="box-sizing: border-box" class="">We look forward to hearing from you.<br class=""><br style="box-sizing: border-box" class="">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br class=""><br style="box-sizing: border-box" class="">Your friends,<br class="">The Support Team<br class=""><div class=""></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/588680