Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Apr 2020 11:06:28 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Dear All, <br>
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We haven't received the shipment yet from your side. Once you handover the package to us, we will arrange the delivery at the earliest. <br>
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Best regards <br>
 
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<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>14/4/2020 11:08 AM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>RE: [#664725] - Delivery<br>
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<div class="MsoNormal">Dear <a href="mailto:[email-masked]" id="OWAAM11EA2ECF14A24662BDA765385570C004" rel="noreferrer"> <span style="font-family:'calibri' , sans-serif;text-decoration:none">@[email-masked]</span></a>
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<div class="MsoNormal">Please check and respond this order delivery status.</div>

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<div class="MsoNormal">Regards</div>

<div class="MsoNormal">Sagaya Suresh</div>

<div class="MsoNormal">+966 565165997</div>

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<b>From:</b> Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 13, 2020 5:57 PM<br>
<b>To:</b> Sagaya Suresh Kumar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Suvadeep Saha &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#664725] - Delivery</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Problem Statement: (<span style="color:black;background:#fffec4">Partially</span> shipped order)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order Date : Apr 4, 2020</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Delivery Date: Apr 10, 2020</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Order ID: 6477365254</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Tracking ID: S000792252371</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Assistance Required: Need missing item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Issue Description: Customer placed order for 16 items but as per the customer only received 12 items, Under the consignment details we can see that we have shipped only 12 items.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Customer history: 4 ITEMS OUT OF 16 ARE NOT SHIPPED, CUSTOMER WANTS THE SAME ASAP. </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Kindly check and advise.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Thank you for your help!</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Shivani</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'"> </span></div>
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<span style="font-size:1pt;font-family:'fdtktid' , serif;color:white">664725:1125156</span><span style="font-size:10.5pt;font-family:'-apple-system'"> </span>
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