Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 15 Apr 2020 10:20:48 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Book Antiqua",serif;color:#1F497D'>Dear,</span></div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:10.0pt;line-height:115%;font-family:"Book Antiqua",serif;color:black'>Thanks &amp; Regards</span></b></div>
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<div class="MsoNormal" style="line-height:115%"><b><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Santhosh Susairaj</span></b></div>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex Bahrain S.P.C.</span><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> – Manama, Bahrain</span>
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<span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Tel +973 17330434 ext 1627</span><span style="color:#1F497D">
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:red'><a href="http://www.aramex.com/" rel="noreferrer"><span style="color:red">aramex.com</span></a></span></div>
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<span style="color:#1F497D"><img width="452" height="140" style="width:4.7083in;height:1.4583in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMzI2MTYzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QPuJmCm55nw3UaBQ1Kja4MroloKBzh9squhYWkFWcuo" alt="A screenshot of a cell phone

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<a href="http://www.twitter.com/aramex" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMzI2MTY0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.f6x_sT5jEbGsa839HYan88y2xUf3XuIl0yn73j6OF3E" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> 
</span><a href="http://www.facebook.com/aramex" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMzI2MTY0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.MXqkWZzAMWzWGl9HxrC4GvIUSpMbSSHgdoa0y_fFTZY" alt="cid:[email-masked]"></span></a><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>  </span><a href="http://www.linkedin.com/companies/11516" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMzI2MTY0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EHF6iIsYGoCn7zVQQXU3SSxpqRh9_vs8pJX2mwh8OJc" alt="cid:[email-masked]"></span></a><span style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span>
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<span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#00B050'>For a greener planet, please don’t print this email unless necessary</span><span style="color:#1F497D"></span>
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<div>From: Bernardita Kumar &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, April 15, 2020 12:46 PM<br>
<b>To:</b> Santhosh Susairaj &lt;[email-masked]&gt;; ALL BAH DOM &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; Centrepoint &lt;[email-masked]&gt;; Vijesh Kelappan &lt;[email-masked]&gt;; Fadhel Aljishi &lt;[email-masked]&gt;; Christian Corona &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#561412] - Returns</div>
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<div class="MsoNormal">Dear Santhosh,</div>
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<div class="MsoNormal">Please advise on the return.</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Order ID: 7672344569</span></div>
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<span style='font-family:"Segoe UI",sans-serif'>Tracking ID<b>: 45440987502</b></span><span style="font-size:12.0pt"></span>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Regards,</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Bernardita Kumar -
</span></b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Logistics Operation Team Member</span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>Aramex Bahrain S.P.C.</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 – Manama, Bahrain</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: +973 36050873</span></div>
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<span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Tel:  17 330434 ext. 1648 /</span><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 77444463 – Fax +973 17330636</span><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>aramex.com</span></div>
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<div class="MsoNormal"><span style='font-size:8.0pt;font-family:"Trebuchet MS",sans-serif;color:#00B050'>For a greener planet, please don’t print this email unless necessary.</span></div>
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<div class="MsoNormal"><b><i><span style="font-size:9.0pt;color:#1F497D;background:yellow"><img width="403" height="124" style="width:4.1979in;height:1.2916in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMzI2MTY0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6AWV4b_QgkZ0KkWLdbqjk4-NJ1qVGDrhULHpkneAjdA" alt="cid:d5cd0bac-4485-4803-82fd-773a78c91ae4"></span></i></b></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, April 15, 2020 12:34 PM<br>
<b>To:</b> Vijesh Kelappan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Fadhel Aljishi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christian Corona &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Bernardita Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#561412] - Returns</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Problem Statement: Late delivery</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Assistance Required: Need urgent delivery</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Issue Description: Customer reported that he returned the item to the courier team and as per the tracking details the item still with the courier team.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please return the item as soon as possible.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Shivani</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">561412:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/561412