Subject: New Reply Received - Conversation with Rolling Tree
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 15 Apr 2020 09:25:20 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Conversation with Rolling Tree  Ticket comment <div><div dir="auto">Hi</div></div>
<div dir="auto">Please note that the courier didn’t provide me with a return receipt ! </div>
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<div dir="auto">Here is the msg I received after requesting the return.</div>
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<div dir="auto">Return for Avengers Print Short Sleeves T... +2item(s)  of order 7672904235 is confirmed. Our courier partner will get in touch with you to arrange a pickup.<br>
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<div dir="auto">This is such a bad experience for us! </div>
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<div dir="auto">I had been running to return an item for one month now!</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Apr 15, 2020 at 12:17 PM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Walaa,<br><br>Thank you for confirming us.</div>
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<div dir="ltr">​We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you that our chat service has been disabled as of now and we request you to please share the return slip which was given by the courier team at the time of collection of the item.</div>
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<div dir="ltr">Also, share the name of the item which you have returned along with the item id so that we help you better.</div>
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<div dir="ltr">​We look forward to hearing from you.<br><br>Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/561239