Subject: New Reply Received - Conversation with Emma Cheung
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 14 Apr 2020 10:27:55 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Conversation with Emma Cheung  Ticket comment <div>Thanks.
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<div>How did the product reach your warehouse on 13th April when it was collected on the 6th?</div>
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<div>On 14 Apr 2020, at 14:25, Max &lt;[email-masked]&gt; wrote:<br>
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<div>Hi Emma,</div>
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<div>Thank you for your patience.</div>
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<div>With reference to order no #9773254276</div>
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<div>We would like to inform you that your product reached our warehouse on 13 April, 2020.</div>
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<div>It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.</div>
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<div>Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.<br style="box-sizing: border-box">
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We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br style="box-sizing: border-box">
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Your friends,<br style="box-sizing: border-box">
The Support Team<br style="box-sizing: border-box">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/544491