Subject: New Reply Received - Order
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Apr 2020 11:46:11 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order  Ticket comment <div>Dear Team, <br>
<br>
<br>
<br>
As per the system, this order was delivered in full. Please confirm that the item was dispatched from your end. <br>
<br>
<br>
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Best Regards,
</div>
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Mohammad Al-Majali</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr> <strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>13/4/2020 1:40 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#665332] - Order<br>
 
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: Missing items<br>
Order Date : Apr 2, 2020<br>
Delivery Date: Apr 8, 2020<br>
Order ID: 9775446614<br>
Tracking ID: S000774713054<br>
Assistance Required: Need missing item<br>
<br>
Issue Description: Customer reported that she has not received the 8  items in her order. However, we have shipped the all the items.</div>

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<div dir="ltr">The name of the items are:</div>

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<div dir="ltr">161718909 - - Major 2-Tier Glass Stand - 28x25 cms, AED 55<br>
158878159 - - NYX Professional Make Up Ultimate Shadow Palette, AED 86</div>

<div dir="ltr">155314005 -  - Essence Get Big Lashes Waterproof Mascara, AED 9</div>

<div dir="ltr">156534012 -  - Bourjois Rouge Edition Velvet, AED 59</div>

<div dir="ltr">161587418 -  - Assorted Hair Clamps - Set of 3, AED 5</div>

<div dir="ltr">157053196 - OGX - OGX Renewing Moroccan Argan Oil Penetrating Oil, AED 52</div>

<div dir="ltr">159975707 -  - Pretty by Flormar Lip Gloss, AED 14</div>

<div dir="ltr">162566271 - Cosmo - Cosmo Advanced Instant Hand Sanitizer Spray - 100 ml, AED 12<br>
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Kindly check and update how many items did you delivered.<br>
<br>
Regards,<br>
Shivani</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/665332