Subject: New Reply Received - My order is not complete
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 11 Apr 2020 16:16:52 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  My order is not complete  Ticket comment <div style="direction: ltr">I understand, but i think i paid for the bag? So how will u give me back the money??</div>
<br><div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 10, 2020, at 12:06 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Zahraa,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>With reference to order no #8374620495</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the item was not shipped in your order and we will process the refund for the same as soon as possible.</div>
<div>Once we will get any update we will get back to you.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/660957