Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Apr 2020 13:30:51 +0000

Hi Shivani Rani,  
  The following message composed by you on ticket 610049 failed to reach the recipient [email-masked]. 
  Reason: "Message bounced - Temporary error.  "
  Message content:  Hi Irfan,     Thank you for getting in touch with us.  With reference to order number #6475716493  We sincerely apologise for the inconvenience caused to you.     We can see that you have received you order on 9 April, 2020 and you have paid through your card and we request you to please let us know did you pay any amount to the courier team.     We look forward to hearing from you.  Please note that this case will be automatically closed if we don't hear from you within 24 hours.  Your friends, The Support Team