Subject: New Reply Received - Regarding order number 9772811308.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 10 Apr 2020 16:43:23 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Regarding order number 9772811308.  Ticket comment <div dir="auto">Attached are the 2 mails i received which were stating either the order will be delivered or refund will be issued. Based on these mails i opted for home delivery using the form shared by you, so really confused what is upto the customer care team. Sometimes you say we can refund, we can delivery then we can't deliver, we can't refund.<div dir="auto"><br></div>
<div dir="auto">Just to reiterate, i ordered well in advanced and my order was said to be deliver on 17 Mar when all this pandemic was not in picture. All malls and areas were open. But order was delayed and finally reached on 23rd (night).</div>
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<div>On Fri, 10 Apr, 2020, 7:25 PM Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Arun,</div>
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<div>Thank you for your patience.<br><div><br style="box-sizing:border-box"></div>
<div>We would like to inform you that your order is at the store and ready for pick up. Also, we can not cancel this order at the moment.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Once the store will be reopen we request you to visit the store and collect your order. You need to bring the following with you to collect your order:</div>
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<div>- Your confirmation email, the text message you receive<br style="box-sizing:border-box">- Your Emirates ID or passport<br style="box-sizing:border-box"><br style="box-sizing:border-box">Feel free to reach out to us if you need any further assistance.<br style="box-sizing:border-box"><br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team<br style="box-sizing:border-box"><br style="box-sizing:border-box">
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043102536637'>Screenshot_2020-04-10-20-27-50-299_com.google.android.gm.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043102536639'>Screenshot_2020-04-10-20-28-33-229_com.google.android.gm.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/551212