Subject: New Reply Received - Re:
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 10 Apr 2020 13:06:24 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Re:   Ticket comment <div>Babyshop order 9774981487</div>
<div>Max order 9775453727</div>
<div><br></div>
<div>Pls arrange collection for the same as am still waiting for someone to collect the items o wish to return and pls confirm those numbers with the driver who will pick up the items from me as I also have other items from other shops to be returned so that we will not get mixed with the shops </div>
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<div>Kindly update when I could expect the collection. </div>
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<div>Thanks <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Apr 9, 2020, at 6:30 PM, Dina Al Maainah &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr">Hi <div>I made a return request from babyshop and max and today Aramex staff came and he wanted to collect the requested return items but the thing is that he didn’t know from where he is coming </div>
<div>Becoz I have many items to be returned to different shops so I wasn’t sure if he is coming from baby shop or what </div>
<div>I tried to call your toll free more than 100 times but no one is answering!! </div>
<div>So now what to do?!</div>
<div>I have the items I want to return still with me and no one is answering my calls to check the status of my return request </div>
<div>Pls reply to me ASAP</div>
<div><br></div>
<div>Thanks </div>
<div>
<br><div dir="ltr">Sent from my iPhone</div>
<div dir="ltr">
<br><blockquote>On Apr 6, 2020, at 7:03 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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										Here’s what you need to do next.
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													<a href="https://www.babyshopstores.com/ae/en/department/clothing?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en" target="_blank" style="text-decoration:none; display:inline-block; color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer">Clothing</a></span>
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<div style="font-family:Helvetica, Arial, sans-serif; font-size:24px; margin:0; padding:0; text-align:left; font-weight:bold; color:#202020; line-height:32px">Thank you for submitting your return request</div>
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Hi Dina Almaainah, you’re almost there! You can finish returning these products in a few easy steps:
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/pick-up.png">
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                                 <h4 style="margin:0; font-size:18px">1. Confirm your pick-up</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px;line-height: 19px">Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 3-5 business days.</div>
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                                 <h4 style="margin:0; font-size:18px">2. Box up your return</h4>
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                                                                  Wrap and seal your products in their original packaging, and ensure that all tags are intact.
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                                    <img class="image" src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png">
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                                 <h4 style="margin:0; font-size:18px">3. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px">Hand over the package to our courier partner and they will give you an acknowledgement receipt.</div>
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                                 <h4 style="margin:0; font-size:18px">4. Receive your refund</h4>
                                 <div style="margin:10px 0 0 0; font-size:15px; line-height: 19px">
                                                                  Your products will take 2-3 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.
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                        <h4 style="margin:0; font-size:18px">Here's how your refund works:</h4>
                        <ul style="padding-left: 15px">
                            <li style="margin:10px 0 0 0; font-size:15px; line-height: 19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
                            <li style="margin:10px 0 0 0; font-size:15px; line-height: 19px">Refunds to your Credit Card or Debit Card may take 4-15 business days to process.</li>
                                                        <li style="margin:10px 0 0 0; font-size:15px; line-height: 19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you’ve spent will also be credited to your My Credit balance.</li>
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<strong>Call us on 800-BABYSHOP (800-22297467).</strong> <br>7 days a week, 24 hours a day</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/660930