Subject: New Reply Received - Re: Your products are on the way
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 08 Apr 2020 18:53:41 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">To make my email clear i have placed my order as a guest before i make my account<div dir="auto">So after i made my account i didn't find the order number in my account orders </div>
<div dir="auto">If possible add the order number to my account so i will be able to make the return process or give me link that i can enter my order number and make the return process </div>
<div dir="auto">Appreciate your help </div>
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<div>On Wed, Apr 8, 2020, 7:33 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Mahmoud,</div>
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<div dir="ltr">Thank you for getting in touch with us.<br><br>With reference to order no #6477057508<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>We would like to inform you that we do not offer exchange of the item. However, you can return your purchases through the below channel:<br><br>You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/633331