Subject: New Reply Received - Item return
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Apr 2020 17:23:05 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Item return  Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Good evening<br>
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The bouncer i purchased i cant use it... My baby is 3 months old but when i put him on the chair the baby neck is like squeezed.. Its not comfortable... What i will do with this product if you will not exchange..i cant go store to check which 1 to buy and which
 1 is suitable dor my baby.. So have to do online.. <br>
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Try to solve my issue.. Thank you <br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 8, 2020 9:04:14 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#632927] - Item return
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<div> Hi Sara,<br>
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Thank you for getting in touch with us.<br>
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With reference to order no #9775223051</div>
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<div>We apologize for the inconvenience caused.</div>
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<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products.</div>
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<div>As per the policy, (Bouncer) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/632927