Subject: New Reply Received - Wrong item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Apr 2020 10:08:46 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Wrong item  Ticket comment <div dir="ltr">Dear Support team,<div><br></div>
<div>I would like to ask you when my money for the returned item will be returned to me? The item was already picked up one week ago (earlier then you send me the previous e-mail).</div>
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<div>Thank you for your answear in advance.</div>
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<div>best regards</div>
<div>Karolína Neumanová</div>
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<div dir="ltr" class="gmail_attr">út 31. 3. 2020 v 13:28 odesílatel Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; napsal:<br>
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<div><div>Hi Karolína,</div></div>
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<div>Thank you for getting in touch with us.</div>
<div><div><div><div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9773943810<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We can see that you have already created a return request for the item on 29 March, 2020 and<br>our courier team will contact you in 2-3 working days for the collection under the tracking id #45497270114.<br><br style="box-sizing:border-box">Feel free to reach out to us if you need any further assistance.<br><br style="box-sizing:border-box">Your friends,<br>The Support Team</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/570100