Subject: New Reply Received - Why my order is cancelled?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Apr 2020 07:41:46 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Why my order is cancelled?  Ticket comment <div dir="auto">If the condition is not why you posted on your website? Give me free of cost if the condition is not okay.... atleast compensate me like this...</div>
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<div id="composer_signature" dir="auto"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
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<div>-------- Original message --------</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 07/04/2020  1:16 pm  (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#645256] - Why my order is cancelled? </div>
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<div>Hi Hiba,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order no #9775515167</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</div>
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<div dir="ltr">Due to current situation the orders will be delivered within 5 - 7 working days and your order has already been shipped from our warehouse.<br><br>You can now track it online at <a href="https://tracking.shipadelivery.com/" rel="noreferrer">https://tracking.shipadelivery.com/</a> using tracking number #S000804589323.<br><br>Our courier partner will contact you on #557342328 to arrange a time for delivery. The order should be with you soon.</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/645256