Subject: New Reply Received - Re: We’ve received your online return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Apr 2020 10:21:22 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: We’ve received your online return request.  Ticket comment <div dir="ltr">Dear Whomsoever concerned,<div><br></div>
<div>I have attached images of the following:</div>
<div>1. Screenshot of my order summary</div>
<div>2. Screenshot of the shirt i originally ordered</div>
<div>3. Picture of the shirt that i actually received in my delivery</div>
<div><br></div>
<div>As you can clearly see from the below attached pictures, I have received a wrong product. Could you kindly make arrangements in such a way that when the wrong product is being taken back, could you deliver the actual product which i originally ordered? Thank you in advance.</div>
<div><br></div>
<div>My first preference of return is to receive the original product (that i actually ordered) in place of the wrong product i received. My second priority would be to return my cash to my card. Thank you. Regards</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, Apr 7, 2020 at 1:03 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div>
<div>Hi Sanjay,</div>
<div><br></div>
</div>
<div><div>
<div>Thank you for getting in touch with us.</div>
<div><div><div><div> <br style="box-sizing:border-box">With reference to order no #9775713220<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br style="box-sizing:border-box"></div>
<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
<div><br style="box-sizing:border-box"></div>
<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
<div><br style="box-sizing:border-box"></div>
<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
<div><br style="box-sizing:border-box"></div>
<div>We look forward to hearing from you.</div>
<div><br style="box-sizing:border-box"></div>
<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
<div><br style="box-sizing:border-box"></div>
<div>Your friends,</div>
<div>The Support Team</div>
<div>
<br style="box-sizing:border-box"><br style="box-sizing:border-box">
</div>
<div><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'></div>
<div><br></div>
</div></div></div></div>
<div> </div>
</div></div>
</div>

	

</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr">
<font color="#444444">With Warm Regards,</font><div><font color="#444444">Sanjay Suresh</font></div>
</div></div>
</blockquote></div>

Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043101753541'>Screenshot of original order (1).jpeg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043101753542'>Picture of what was delivered.jpeg</a><br />3. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043101753543'>Screenshot of original order (2).jpeg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/645320