Subject: New Reply Received -
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Apr 2020 19:10:48 +0000

Hi Shivani Rani,  The customer has responded to the ticket.    Ticket comment <div dir="auto">My app version is 6.26<div dir="auto">Android version 10</div>
<div dir="auto">Location currently Uganda</div>
<div dir="auto">Attached is screenshot of problem</div>
<div dir="auto"> Thank you</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Apr 1, 2020, 14:21 Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 570387</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 570387<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Shivani Rani : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div>Hi Ssendi,</div>
<div><br></div>
<div dir="ltr"><div>
<div>Thank you for getting in touch with us.</div>
<div><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div>We apologise for the inconvenience caused to you.</div>
<div><br style='color:rgb(0,0,0);font-family:arial,helvetica,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:16px'></div>
<div>We would like you to clear the cache of your app. You can also reinstall or update your application.</div>
<div><br></div>
<div>If you still face the same issue please provide us the following details:</div>
<div>1. App Version</div>
<div>2. Android/iOS Version</div>
<div>3. Screenshot of the issue.</div>
<div>4. Registered email address.</div>
<div>5. Your access location.</div>
<br style="box-sizing:border-box">We look forward to hearing from you.<br><br style="box-sizing:border-box">Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br><br style="box-sizing:border-box">Your friends,<br>The Support Team<br><br style="box-sizing:border-box"><br style="box-sizing:border-box"><br><div><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px'></div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043101606436'>Screenshot_20200325-155154_Max.jpg</a><br />2. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043101606437'>Screenshot_20200325-145738_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/570387