Subject: New Reply Received - Defective item
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Apr 2020 18:46:04 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Defective item   Ticket comment <div>Hi</div>
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<div>Can a manager please call me? It’s simply not acceptance that I’m still waiting here after you sent me displayed and dirty item at full price? </div>
<div>What’s the discount you are offering since you can’t even arrange a replacement?<br><br><div dir="ltr"><br></div>
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<div>On 6 Apr 2020, at 19:31, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Remo,</div>
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<div>Thank you for your patience.</div>
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<br>We sincerely apologise for the inconvenience caused to you.</div>
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<div>We are sorry to inform you that we do not offer exchange of the item and we request you to please return the item and place a new order again with us.</div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/617831