Subject: New Reply Received - Shukran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 06 Apr 2020 17:58:08 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Shukran  Ticket comment <div dir="ltr">Hello,<div>i followed your instructions but no success.</div>
<div><br></div>
<div>if i do it in a PC, it says 'unknown error occurred' multiple times.</div>
<div>if i try it in Shukran app, it says 'invoice number is invalid'.</div>
<div>if i try it in Homebox app, it says 'account is assigned to another user'.</div>
<div><br></div>
<div>this is disappointing i we need to rethink shopping with you the next time.</div>
<div><br></div>
<div>Pavan.</div>
<div><br></div>
<div><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Mar 22, 2020 at 4:42 PM Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div>
<div>Hi Pavan,</div>
<div>
<div><br></div>
<div>Thank you for getting
in touch with us.</div>
<div> </div>
<div dir="ltr">We would like to inform you that your Shukran card is not linked with your account and we are giving you 5
days from the order date to link your account. Once you link your account
within the 5 days of purchase, your points will be automatically credited
into your Shukran account. You can only earn the points on your last purchase.</div>
<div> </div>
<div>To link your Shukran
card, please follow the below steps:</div>
<div> </div>
<div>1- Log in your
account.</div>
<div>2- Go to My account
&gt; Shukran &gt; Link your account here.</div>
<div>3- Follow the provided
steps on the webpage</div>
<div dir="ltr"> <br>
</div>
<div>Feel free to get in touch
with us for further assistance.</div>
<div> </div>
<div>
<div>Your friends,</div>
<div>The Support Team</div>
</div>
</div>
<div>
<br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/546106