Subject: New Reply Received - Package not received
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Apr 2020 13:30:24 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Package not received   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)" id="geom_inter_1586179563124_38_37">
no one in my family or from the gate received it or ever saw it and this is not our signature.</div>
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PS: why would a proof of receiving a package be on the package itself shouldn't be on a separate paper ??? </div>
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and why do you have the package signed ( doesn't means that you didn't deliver it ??? ) </div>
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Excuse me but this shipa company is very unprofessional I suggest you work with other companies because I always shop online and never had to deal with this kind of issues.</div>
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<font color="#c00000" style="font-size:12pt">Krystel Rizk</font><font style=""><br>
</font><font style="font-size:8pt">Design Consultant.</font><font style="font-size:8pt"><br>
</font><font style="font-size:8pt">70 - 96 21 85</font> </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 6, 2020 1:03 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#604561] - Package not received
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<div>Hi Krystel,</div>
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<div>Thank you for your prompt reply.</div>
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>We request you to please check the signature of the receiver on the package and ask your family members whether they have received the order.</div>
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<div>We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/604561