Subject: New Reply Received - Re: Wrong Size
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 05 Apr 2020 15:16:43 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Wrong Size  Ticket comment <div>Dears , </div>
<div>you are telling me that i have to return the old one with wrong size and place a new order ..</div>
<div>why should i pay another delivery charge for the new order it was your fault not mine ..I am not supposed to pay twice !!!</div>
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<div>On 4 Apr 2020, at 8:22 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div>Hi Manar,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div><div><div> <br style="box-sizing: border-box">With reference to order no #6474711719<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong size and missing item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would like to inform you that we do not offer exchange of the item. However, you can return your purchases through the below channel and place a new order again with the desired size.<br><br>You can book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br><br>Please note: As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/627174