Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 04 Apr 2020 21:06:35 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">Please let me deliver it to your showroom in Buraydah, I need the rest of money. One Month is a long time to close the issue. Otherwise please transfer money, I need them.</div>
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<div class="MsoNormal">Awaiting your feedback</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Monday, March 23, 2020 7:07 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#509392] - Returns</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Mohamed,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>Thank you for your patience.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>With reference to order number #6467642362</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>509392:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043101287719'>attachment.eml</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043101287720'>attachment.eml</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/509392