Subject: New Reply Received - Re: We’ve received your online return request.
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 04 Apr 2020 20:56:02 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: We’ve received your online return request.  Ticket comment <div>These are the items I ordered from you guys!Go check it yourself I need the plain mustela cream and the green suction plate!</div>
<img class="ymail-preserve-class inline-image-guid-28E5BDFF-7E4D-403F-8980-6FB3A6C139CD rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTI4NzM1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uvUu0l-EZYys0jFlPCm4laeIZrylJJJTBFcgrgbSnCk" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-EB100277-C53A-4864-B9D2-511766C5947F rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTI4NzM1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.pqP4NxLK2LtBvLp87hAY36lpsHnCe7U9B6PwjbnlZDY" alt="Inline image" style="width: 100%"><div><br></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sunday, April 5, 2020, 12:47 AM, [email-masked] wrote:</div>
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These are the items I received!I am very specific with the one's I am ordering so you guys should pay attention to this!I ordered the item for my son thats why I ordered the green one not expecting I will be getting the pink one.And with the mustela cream it is emollient cream but it has sunflower extract etc content on it which is not the one that you have on the image when I ordered it I dont want to risk using this one since it is a cream used when my son had some rashes before and then your giving me a different one.This is not fair!<img class="yiv4019107494ymail-preserve-class yiv4019107494inline-image-guid-86638F49-7793-49F4-A8BD-E528BE6D12EE yiv4019107494rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTI4NzM1MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dCSss1Zkrso0f5IQRMjmgu0SsUiNr5AlWRkG3iQQHao" alt="Inline image" style="width:100%"><div><br></div>
<img class="yiv4019107494ymail-preserve-class yiv4019107494inline-image-guid-2A975618-B56E-48C6-B637-BE959DBDB01B yiv4019107494rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTI4NzM1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.czxck_7maRXvOsCqG5wh1wD_vsQaTPLqA7b0OG-drjc" alt="Inline image" style="width:100%"><div><br></div>
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<div class="yiv4019107494yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0">On Saturday, April 4, 2020, 9:37 PM, Babyshop &lt;[email-masked]&gt; wrote:</div>
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<div>Hi Michelle,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div><div><div> <br style="">With reference to order no #9775380247<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div class="yiv4019107494yqt8640443487" id="yiv4019107494yqtfd65706">
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/627370