Subject: New Reply Received - cancellation
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 04 Apr 2020 20:01:47 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  cancellation  Ticket comment <div dir="auto">Thank you for your response and clarification, i had a very good experience with you as i ordered many things from your shop. Just as a constructive feedback i you had this situation with any of your customers just clarify the reason of cancellation.<div dir="auto"><br></div>
<div dir="auto">Thanks.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 3 Apr 2020, 20:14 Babyshop, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Aya,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order no #9775052471</div>
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<div>We truly apologise for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.</div>
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<div>This order is not cancelled, during quality check we found out that 1 item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.</div>
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<div>We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled and you received a notification regarding the same item.</div>
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<div>Due to current situation the orders will be delivered within 5 - 7 working days and your order has already been shipped from our warehouse.<br><br>You can now track it online at <a href="http://www.aramex.com" rel="noreferrer" target="_blank">www.aramex.com</a> using tracking number #45497723622.<br><br>Our courier partner will contact you to arrange a time for delivery. The order should be with you soon.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/611060