Subject: New Reply Received - Order 6470026646
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 04 Apr 2020 18:12:15 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Order 6470026646  Ticket comment <div style="direction: ltr">Gentlemen,</div>
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<div style="direction: ltr">Kindly, note that two amounts were discounted from my account as per the attachment.</div>
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<div style="direction: ltr">Please advise about them.<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTI4MDI0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nMR3hQEAsKjcmAXI9kT7yRPaO7MbQYULqupSVzkZgcs"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTI4MDI0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.oSGNKYn_F7RmukjAd0vPH-jp9FpIheuD8-HvIM1YnwA">
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<div style="direction: ltr">The used email while placing the order was [email-masked] </div>
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<div dir="ltr">Best regards,
<div>Abbas Al Turki</div>
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<div>On 4 Apr 2020, at 9:02 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Abbas,</div>
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<div>Thank you for getting in touch with us.</div>
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<div dir="ltr">With reference to order no #6470026646</div>
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We would like to inform you that during quality check we found out that the item was not in a good condition to be sold and it was the last of its stock hence we took it out of your order and refunded you for them. ​</div>
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The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.</div>
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We will not be happy either if you receive bad items in your order, this is the reason why the item was cancelled.</div>
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<div dir="ltr">We would request you to please share the another order number or email address which you used while placing your order.<br>
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We look forward to hearing from you.<br>
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Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/627849