Subject: New Reply Received - order number 9774684739
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 04 Apr 2020 11:57:04 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  order number 9774684739  Ticket comment <div>Hello, please find attached the pics of the wrong item sent. </div>
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<div>Many thanks,</div>
<div>Donna<img class="ymail-preserve-class inline-image-guid-D6ABA253-6B96-4FFC-BA22-9A21383661A2 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTI1Njk1MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9dufTKE9dDxiqihyxuSFcLS2POukVO6qfe9tVAzIT18" alt="Inline image" style="width: 100%"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-4409DDEE-78EC-45DC-82C2-3A19CB40A4C6 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMTI1Njk1MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8l0DoZg9pERk0Wp3uo1b92V1maxv9FH8IQvo8Dd3L9k" alt="Inline image" style="width: 100%"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
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<div>On Friday, April 3, 2020, 4:37 PM, Splash &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Donna,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div dir="ltr" style=""><div><div dir="ltr"> <br style="">With reference to order no #9774684739<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/618499