Subject: New Reply Received - Morning. Something went wrong
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 03 Apr 2020 08:23:03 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Morning. Something went wrong  Ticket comment <div dir="auto"></div>
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<div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>من: <strong class="gmail_sendername" dir="auto">Mohamed Barakay</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: الجمعة، ٣ أبريل، ٢٠٢٠ ٧:٤٧ ص<br>Subject: Re: [#615265] - Morning. Something went wrong<br>To: Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
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<br><br><div dir="auto">Hello.<div dir="auto">Now All I want to exchange</div>
<div dir="auto">1.whit shows  size 42</div>
<div dir="auto">2.And brown shoes size 43 instead of black</div>
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<div dir="auto">Thank you </div>
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<div dir="ltr" class="gmail_attr">في الخميس، ٢ أبريل، ٢٠٢٠ ١٢:٣٠ م Shoemart &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; كتب:<br>
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<div dir="ltr"><div dir="ltr">Hi Mohamed,</div></div>
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<div>Thank you for getting in touch with us.</div>
<div><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div><div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9774644717<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a wrong item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043101015079'>٢٠٢٠٠٤٠٣_٠٧٢٥٣٩.jpg</a><br />2. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043101015085'>٢٠٢٠٠٤٠٣_٠٧٣٩٥٠.jpg</a><br />3. <a href='http://helpae.shoemartstores.com/helpdesk/attachments/2043101015088'>٢٠٢٠٠٤٠٣_٠٧٣٥٢٩.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/615265