Subject: New Reply Received - Urgent: Order issue
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 02 Apr 2020 18:54:30 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Urgent: Order issue   Ticket comment <div>Hi
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<div>you can check the attachment and you will find the information about missing item, however I think that you will lose your credibility, because when your employee called me, he apologize and told me that the piece is missing and it has not been delivered
 and it will be shipped as soon as possible, so can you tell me why now I‘m receiving an email that said all items have been delivered, Please check from your employees and from your system before sending the wrong information to the customer.</div>
<div>Regard </div>
<div>Shaikha </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMDkxMTA5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mRjXTsVM9qA-bS4vk2ESpD5o65tnH7ZTEENoQTIugZY"><br>
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<div>On Apr 2, 2020, at 7:12 PM, Babyshop &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Shaikha,</div>
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<div>Thank you for getting in touch with us.</div>
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With reference to order no #8374108222
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<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div dir="ltr">We would like to inform you after checking your order, we can see that we have delivered all the items.</div>
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<div dir="ltr">However, if you still believe that the item is missing we would request you please share the name of the item along with the item id.<br>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/589391