Subject: New Reply Received - Re: Your products are on the way
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 01 Apr 2020 19:25:33 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="auto">Its been a month now but I haven't receive my refund yet.<div dir="auto">I will send my bank statement once available.</div>
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<div dir="auto">Meanwhile, please check from your bank statement if such refund transaction was done or not. Kindly look into this matter as soon as possible.</div>
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<div dir="auto">Thank you.</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 26, 2020, 10:20 PM Shoemart &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div>Hi Ghemma,</div>
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<div>Thank you for contacting us again.</div>
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<div>With reference to order no #9770887126</div>
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<div>We would like to inform you that we have process the refund on 2 March, 2020 for the undelivered order.</div>
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<div>We would request you to please contact your bank and provide them the reference token number #158227828300038454. They would be happy to help you.</div>
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<div>If you still not received your refund please share your bank statement from the date # 2 March 2020 to 26 March, 2020.</div>
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<div>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/492921