Subject: New Reply Received - broken item
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Apr 2020 12:01:59 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  broken item  Ticket comment <div style="direction: rtl"><br></div>Thanks for your reply <div>But as I said either you bring me a new one or return my money </div>
<div>Because I paid for it and its broken </div>
<div>See the attachment ( 2 pictures of the broken item) <br><div dir="ltr">Sent from my iPhone</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMDQ4NjUwNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.8zI5OwJpjAeDWjLCed-g26KbvhbL5Fmux1ahJDuznbQ"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzEwMDQ4NjUwNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.izCBeKhn2LXqZDrPw8_PDDqT1Y0R9PMFbGi_3mtoR_E"><br><blockquote></blockquote>
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<div>On 1 Apr 2020, at 12:55 PM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div dir="ltr">Hi Maitha,<br><br>
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<div dir="ltr">Thank you for getting in touch with us.<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get your products in good shape for your future purchases.</div>
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<div dir="ltr">We would also request you to provide us some snapshots of the damaged item you have received along with the order number.<br>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/604014