Subject: New Reply Received - Something missing
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Mar 2020 23:29:59 +0000 (UTC)

Hi Shivani Rani,  The customer has responded to the ticket.  Something missing   Ticket comment <div style="direction: ltr">This is the name of the missing item: </div>
<h1 id="product-details-name" style='box-sizing: border-box; font-size: 14px; font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: normal; line-height: 19px; color: rgb(135, 135, 138); padding-right: 0px; padding-left: 0px; padding-bottom: 7px; border: 0px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: 100%'><br></h1>
<h1 id="product-details-name" style='box-sizing: border-box; font-size: 14px; font-family: Lato, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: normal; line-height: 19px; color: rgb(135, 135, 138); padding-right: 0px; padding-left: 0px; padding-bottom: 7px; border: 0px; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); -webkit-text-size-adjust: 100%'>Juniors Bib with Snap Button Closure - Set of 3</h1>
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<div>On Mar 31, 2020, at 11:48 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
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<div>Hi Amna,</div>
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<div>Thank you for getting in touch with us.</div>
<div><div><div><div> <br style="box-sizing: border-box">With reference to order no #8373600983<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
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<div>This is really unfortunate that you had received a missing item in your purchase with us. We understand that you are sceptical about your future purchases. </div>
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<div>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get all your products for your future purchases.</div>
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<div>We would also request you to please share the name of the item which is missing.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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<div><br style='box-sizing: border-box; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size: 14px'></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/572682