Subject: New Reply Received - Re: We’ve received your online return request.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Mar 2020 12:30:09 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: We’ve received your online return request.  Ticket comment <div style="font-family: 'Calibri', 'sans-serif'">
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<div dir="ltr">Thank you so much</div>
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<div dir="ltr"><div dir="ltr">Sent from my HTC</div></div>

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<div>From: "Centrepoint" &lt;[email-masked]&gt;<br>To: &lt;[email-masked]&gt;<br>Subject: [#570482] - Re: We’ve received your online return request.<br>Date: Tue, Mar 31, 2020 14:50<br>
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<div>Hi Ashoka,</div>
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<div>Thank you for getting in touch with us.</div>
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<div>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
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<div>We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items. </div>
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<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/570482