Subject: New Reply Received - Re: You haven't collected order number 6468982219
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 30 Mar 2020 20:50:40 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Re: You haven't collected order number 6468982219  Ticket comment <div dir="ltr">Hello, i have a query related to the refund. I have received a refund of SAR 24 with the same transaction number twice.<div>Please see the below and confirm whether the twice refund is correct or incorrect.</div>
<div><br></div>
<div><table border="0" cellpadding="0" cellspacing="0" width="866" style="border-collapse:collapse;width:650pt">

 <colgroup>
<col width="111" style="width:83pt">
 <col width="181" style="width:136pt">
 <col width="258" style="width:194pt">
 <col width="170" style="width:127pt">
 <col width="73" span="2" style="width:55pt">
 </colgroup>
<tbody>
<tr style="height:14.4pt">
  <td width="111" style="height:14.4pt;width:83pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">                     Date</td>
  <td width="181" style="width:136pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">Channel</td>
  <td width="258" style="width:194pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">Transaction Description</td>
  <td width="170" style="width:127pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">Reference Number</td>
  <td width="73" style="width:55pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">Debit</td>
  <td width="73" style="width:55pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">Credit</td>
 </tr>
 <tr style="height:14.4pt">
  <td class="gmail-xl65" align="right" style="height:14.4pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">3/12/2020   </td>
<td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">ATM</td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">Visa Purchase Transaction LANDMARK</td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">ATM0120006903515287A</td>
  <td class="gmail-xl66" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">         24.00 </td>
  <td class="gmail-xl66" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap"></td>
 </tr>
 <tr style="height:14.4pt">
  <td class="gmail-xl65" align="right" style="height:14.4pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">3/16/2020   </td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">ATM</td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">VISA POS Cash Withdrawal Settlement</td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">ATM43232801090969251</td>
  <td class="gmail-xl66" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">         24.00 </td>
  <td class="gmail-xl66" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap"></td>
 </tr>
 <tr style="height:14.4pt">
  <td class="gmail-xl65" align="right" style="height:14.4pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">3/23/2020   </td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">ATM</td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">VISA POS Cash Withdrawal Settlement</td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">ATM43232801090969251</td>
  <td class="gmail-xl66" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap"></td>
  <td class="gmail-xl66" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">         24.00 </td>
 </tr>
 <tr style="height:14.4pt">
  <td class="gmail-xl65" align="right" style="height:14.4pt;padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">3/30/2020   </td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">ATM</td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">VISA POS Cash Withdrawal Settlement</td>
  <td style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">ATM43232801090969251</td>
  <td class="gmail-xl66" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap"></td>
  <td class="gmail-xl66" style="padding-top:1px;padding-right:1px;padding-left:1px;color:black;font-size:11pt;font-family:Calibri,sans-serif;vertical-align:bottom;border:none;white-space:nowrap">         24.00 </td>
 </tr>

</tbody>
</table></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 27, 2020 at 6:32 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">
<div>Hi Fahim Ayaz,<br><br>How would rate our services?<br><br>
</div>
<div>Your friends,</div>
<div>The Max Support Team</div>
<div>  
</div>
<div>
  <div style='width:100%;font:13px "Helvetica Neue",Helvetica,Arial,sans-serif'>
      <hr style="height:0px;border-width:1px 0px 0px;border-right-style:initial;border-bottom-style:initial;border-left-style:initial;border-right-color:initial;border-bottom-color:initial;border-left-color:initial;margin-top:20px;border-top-style:solid;border-top-color:rgb(204,204,204)">
    <span style="font-family:Arial,sans-serif;color:rgb(51,51,51);font-weight:bold">
      <div> How would you rate your overall experience?</div>
    </span>
    <table cellspacing="0" cellpadding="0" style="table-layout:fixed;margin-top:10px">
    <tbody>
<tr>
            <td style="width:14.28%;border-right:2px solid rgb(255,255,255);padding:0px;height:8px;background-color:rgb(78,141,0)"></td>
            <td style="width:14.28%;border-right:2px solid rgb(255,255,255);padding:0px;height:8px;background-color:rgb(241,219,22)"></td>
            <td style="width:14.28%;border-right:2px solid rgb(255,255,255);padding:0px;height:8px;background-color:rgb(231,52,15)"></td>
    </tr>
    <tr>
          <td style="width:14.28%;border-right:2px solid rgb(255,255,255);text-align:center;padding:16px 0px;background-color:rgb(230,239,221)">
            <a href="https://helpae.maxfashion.com/support/custom_surveys/de40baa15bfadbc832dcfc0b27e290e0/extremely_happy/new" rel="noreferrer" style="margin:0px;padding:5px;text-decoration:none;display:block" target="_blank">Extremely satisfied</a>
          </td>
          <td style="width:14.28%;border-right:2px solid rgb(255,255,255);text-align:center;padding:16px 0px;background-color:rgb(253,250,226)">
            <a href="https://helpae.maxfashion.com/support/custom_surveys/de40baa15bfadbc832dcfc0b27e290e0/neutral/new" rel="noreferrer" style="margin:0px;padding:5px;text-decoration:none;display:block" target="_blank">Neither satisfied nor dissatisfied</a>
          </td>
          <td style="width:14.28%;border-right:2px solid rgb(255,255,255);text-align:center;padding:16px 0px;background-color:rgb(252,227,224)">
            <a href="https://helpae.maxfashion.com/support/custom_surveys/de40baa15bfadbc832dcfc0b27e290e0/extremely_unhappy/new" rel="noreferrer" style="margin:0px;padding:5px;text-decoration:none;display:block" target="_blank">Extremely dissatisfied</a>
          </td>
    </tr>
  </tbody>
</table>
  </div>
</div>

<br><div></div> </div>
<br>

</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div>Regards</div>
<div> </div>
<div><strong><font color="#3333ff">Fahim Ayaz</font></strong></div>
<div><b><font color="#ffffff">Faheem Ayaz</font></b></div>
</div></div></div></div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/542730